Today companies' needs have shifted to focus on customers more and more and share their knowledge and core services with them in the cloud. These communication/interaction channels target an array of user groups including customers, partners, distributors, contractors and suppliers.
In such environment, availability of features such as content management, flexible control access to content, utilization of rich media as video and graphics are essential. Also maintaining such systems could be resource intensive and expensive.
Also ability to integrate such portals with organization's management system (such as CRM) cost-effectively is the key to automate processes and reduce the cost of ownership.
Zagrus team understands these challenges and has been able to help its partners to achieve these goals nicely.
We can help you implement any type of CMS system to automate your business processes and push your content to your target user groups, some of these portals are listed below:
- Customer portal (support tickets, solutions, online quoting, online forum, blogs, help resource, etc)
- Customer portal (e-commerce and online shop)
- Partner portal (opportunity-sharing, pricing and quoting tools, collaboration and content publishing)
- Distributor portal (manage their client support ticket, shared knowledge base, online forum, etc)